uvdesk/community-skeleton

★ 18,656CSSAudience · developerComplexity · 4/5QuietLicenseSetup · moderate

Mindmap

mindmap
  root((repo))
    What it does
      Ticket management
      Email integration
      Team collaboration
      Knowledge base
    Key features
      Saved replies
      Spam blocking
      Custom notifications
      Workflow automation
    Tech stack
      Symfony PHP
      Backbone.js
      MySQL database
    Deployment
      Self-hosted
      Docker support
      Ubuntu Windows
    Use cases
      Support teams
      E-commerce integration
      Multi-language support

mindmap root((repo)) What it does Ticket management Email integration Team collaboration Knowledge base Key features Saved replies Spam blocking Custom notifications Workflow automation Tech stack Symfony PHP Backbone.js MySQL database Deployment Self-hosted Docker support Ubuntu Windows Use cases Support teams E-commerce integration Multi-language support

Things people build with this

USE CASE 1

Set up a self-hosted customer support helpdesk for your business without paying monthly SaaS fees.

USE CASE 2

Integrate your e-commerce platform with UVdesk to automatically convert customer emails into support tickets.

USE CASE 3

Create automated workflows to route tickets to the right team members and send templated responses to common questions.

USE CASE 4

Build a knowledge base so customers can find answers themselves before contacting support.

Tech stack

PHPSymfonyBackbone.jsMySQLComposerDocker

Getting it running

Difficulty · moderate Time to first run · 30min

Requires Docker or manual PHP/MySQL/Composer setup; database initialization needed before first run.

Open-source software available for free use, modification, and distribution under an open-source license, allowing unlimited agents and tickets.

In plain English

UVdesk Community is an open-source customer support helpdesk system, software that lets a business manage customer inquiries by converting emails and other contact into organized support tickets. Teams of support agents can view, respond to, assign, and track tickets through a web interface, with features like saved replies for common questions, spam blocking, custom email notification templates, and a knowledge base for self-service answers. The system is built for self-hosting, meaning organizations install and run it on their own servers rather than paying for a cloud service. It is designed to be extensible: a plugin architecture allows integrating with e-commerce platforms and third-party tools, and it supports workflows for automating repetitive tasks. UVdesk is built on Symfony (a PHP framework) and Backbone.js and requires a web server, PHP 8.1, a MySQL database, and the Composer package manager. Installation guides for Ubuntu, Windows, and Docker environments are provided. The system supports multiple languages including Arabic, German, English, Spanish, French, Italian, and others. It is positioned as an alternative to proprietary helpdesk software, with unlimited agents, tickets, and email integrations in the open-source version.

Copy-paste prompts

Prompt 1

How do I install UVdesk Community on Ubuntu and configure it to receive emails from my domain?

Prompt 2

Show me how to set up a plugin in UVdesk to integrate with my WooCommerce store.

Prompt 3

What's the best way to create saved replies and automation rules in UVdesk to reduce response time?

Prompt 4

How do I deploy UVdesk using Docker and connect it to an existing MySQL database?

Prompt 5

Can you walk me through setting up multi-language support and custom email notification templates in UVdesk?

Open on GitHub → Explain another repo

Generated 2026-05-18 · Model: sonnet-4-6 · Verify against the repo before relying on details.