uvdesk/community-skeleton

Analysis updated 2026-06-21

★ 18,634CSSAudience · pm founderComplexity · 4/5Setup · hard

Mindmap

mindmap
  root((UVdesk))
    What it does
      Ticket management
      Email to tickets
      Team collaboration
    Features
      Saved replies
      Knowledge base
      Workflow automation
    Tech
      PHP and Symfony
      MySQL database
      Self-hosted
    Audience
      Support teams
      Small businesses
      Founders

mindmap root((UVdesk)) What it does Ticket management Email to tickets Team collaboration Features Saved replies Knowledge base Workflow automation Tech PHP and Symfony MySQL database Self-hosted Audience Support teams Small businesses Founders

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What do people build with it?

USE CASE 1

Set up a self-hosted support system that converts incoming emails into trackable tickets for your team.

USE CASE 2

Replace a paid helpdesk like Zendesk with a free self-hosted alternative with unlimited agents and tickets.

USE CASE 3

Build a knowledge base with self-service answers to reduce the number of tickets your support team handles.

USE CASE 4

Automate repetitive support workflows by creating rules that auto-assign or auto-reply to common ticket types.

What is it built with?

PHPSymfonyMySQLBackbone.jsComposer

How does it compare?

	uvdesk/community-skeleton	tobiasahlin/spinkit	dhg/skeleton
Stars	18,634	19,370	19,416
Language	CSS	CSS	CSS
Setup difficulty	hard	easy	easy
Complexity	4/5	1/5	1/5
Audience	pm founder	designer	vibe coder

Figures from each repo's GitHub metadata at analysis time.

How do you get it running?

Difficulty · hard Time to first run · 1h+

Requires a web server, PHP 8.1, MySQL, and Composer, multiple infrastructure components must be configured before first use.

No license information mentioned in the explanation.

In plain English

UVdesk Community is an open-source customer support helpdesk system, software that lets a business manage customer inquiries by converting emails and other contact into organized support tickets. Teams of support agents can view, respond to, assign, and track tickets through a web interface, with features like saved replies for common questions, spam blocking, custom email notification templates, and a knowledge base for self-service answers. The system is built for self-hosting, meaning organizations install and run it on their own servers rather than paying for a cloud service. It is designed to be extensible: a plugin architecture allows integrating with e-commerce platforms and third-party tools, and it supports workflows for automating repetitive tasks. UVdesk is built on Symfony (a PHP framework) and Backbone.js and requires a web server, PHP 8.1, a MySQL database, and the Composer package manager. Installation guides for Ubuntu, Windows, and Docker environments are provided. The system supports multiple languages including Arabic, German, English, Spanish, French, Italian, and others. It is positioned as an alternative to proprietary helpdesk software, with unlimited agents, tickets, and email integrations in the open-source version.

Copy-paste prompts

Prompt 1

I want to install UVdesk Community on an Ubuntu server. Give me step-by-step commands to install PHP 8.1, MySQL, Composer, and UVdesk, then configure a web server to serve it.

Prompt 2

Show me how to configure UVdesk to receive customer emails from a Gmail inbox and automatically convert them into support tickets, including the IMAP settings needed.

Prompt 3

I want to create saved canned replies in UVdesk for common support questions. Walk me through adding a canned response and using it when replying to a ticket.

Prompt 4

How do I install a UVdesk plugin to integrate with a WooCommerce store so that order details appear inside support tickets? What are the steps?

Frequently asked questions

What is community-skeleton?

UVdesk Community is a free, self-hosted customer support helpdesk that converts incoming emails into organized tickets, with tools for support teams to respond, assign, and track requests through a web interface.

What language is community-skeleton written in?

Mainly CSS. The stack also includes PHP, Symfony, MySQL.

What license does community-skeleton use?

No license information mentioned in the explanation.

How hard is community-skeleton to set up?

Setup difficulty is rated hard, with roughly 1h+ to a first successful run.

Who is community-skeleton for?

Mainly pm founder.

Open on GitHub → Explain another repo

This repo across BitVibe Labs

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